1. Our Role as a Marketplace

Nabbed facilitates transactions between private sellers and buyers. We are not the seller of any item listed on the platform. The contract of sale is formed directly between the buyer and seller. However, Nabbed acts as a mediator in disputes and can issue Nabs refunds where a buyer has been genuinely deceived.

2. When a Return / Refund is Eligible

A refund request will be considered only in the following circumstances:

• Item not as described: The item received is materially different from what was listed (e.g. wrong colour, wrong size, wrong item entirely).
• Counterfeit goods: The item is not authentic and was listed as genuine.
• Significant undisclosed damage: The item has damage that was not disclosed in the listing description or photos, and which materially affects its value or usability.
• Item not received: The item was not delivered and the seller cannot provide valid proof of postage/delivery.

3. What Is NOT Covered

Refunds will not be issued for:

• Change of mind after purchase.
• Incorrect size, where the size was accurately listed and is clearly visible on the listing.
• Normal wear, marks, or imperfections that are consistent with the listed condition grade.
• Delays in delivery caused by postal services or circumstances outside the seller's reasonable control.
• Dissatisfaction with style, fit, or personal preference where the listing was accurate.
• Items purchased at a significantly reduced price where the listing disclosed known defects.

4. Time Limit

Refund requests must be submitted within 14 days of delivery(or of the expected delivery date if the item was not received). Requests submitted after this window will not be considered except in exceptional circumstances at Nabbed's sole discretion.

5. How to Request a Refund

1. Gather evidence: Take clear photos of the item received, including any defects, labels, and packaging. Take screenshots of the original listing (photos and description) for comparison.
2. Contact Nabbed: Email team@nabbedarchive.com or use our contact formwith the subject "Return Request". Include your order ID, the reason for the return, and your evidence.
3. Review: Nabbed will review your request within 5 business days. We may contact both buyer and seller for additional information.
4. Decision: If the return is approved, the buyer will receive a Nabs refund equal to the purchase price. The seller may be required to accept the item back and will bear return postage costs. Sellers found to have misrepresented items may have their accounts penalised or suspended.

6. Nabs Refunds

Approved refunds are issued as Nabscredited back to the buyer's balance. Refunds cannot be issued back to the original payment method (Stripe). If you wish to withdraw the value of refunded Nabs, that functionality is not currently available but is planned for a future release.

7. Repeat Offenders

Sellers with a pattern of return claims, complaints, or misrepresented listings may have their selling privileges suspended or permanently removed from the platform. Buyers who repeatedly abuse the returns process may also have their accounts reviewed.

8. Disputes

Nabbed's decisions on refund requests are final. If you believe a decision was made in error, you may appeal by emailing team@nabbedarchive.com with additional evidence. Appeals will be reviewed within 10 business days.